Personal visits, telephone calls, and letters are the three most common collection approaches that small business owners use to collect past due accounts. Since many small business owners simply don't have the time or opportunity for personal visits or telephone calls, a letter is often the method of choice.
The document that you can download below provides an example of credit recovery communication to help you manage the relationship with your clients. You may adapt it to your business needs.
- All the letters can be quickly customized to fit your needs.
- You can choose to send one, or all three, of the letters to a particular customer or client, depending on the circumstances and the client's payment history with your business.
- All three letters follow the basic rule of a "good" collection letter: each is brief and succinct. Long rambling letters that insult the customer for not paying and that recite all the hardships nonpayment has caused are much more likely to be ignored or to be thrown away unread.
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