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Six Steps to providing Superior Customer Service

The current global economic down turn is increasingly putting pressure on businesses to provide superior customer service. The problem is how to get e...

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Providing Superior Customer Service

You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emph...

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Archives of SME Toolkit Events

SME Toolkit Training of Trainers (ToT) The SME Toolkit Training of Trainers commenced with the selection of 17 training partners from over 750 applica...

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Public Ownership

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Family Governance Institutions

Family governance institutions help strengthen the family harmony and relationship with its business. By allowing family members to get together under...

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Keep Yourself Organized

Entrepreneurs have the potential to be disorganized. They have limited resources and lots of information to keep track of. For this reason, offi...

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Family Member Roles in the Governance of Their Business

In a typical non-family business, any involved individual can be an employee, a manager, an owner, a director, or some combination of these roles. In...

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Sample Press Releases

Event Announcement If your company is doing something special, be sure to alert the press. You can be holding a grand opening...teaching a special cl...

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Customer Feedback

OBJECTIVE: Your ongoing pursuit of feedback from customers, employees and vendors will be a valuable tool to monitor tastes, problems, trends and pote...

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