The current global economic down turn is increasingly putting pressure on businesses to provide superior customer service. The problem is how to get e...
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You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emph...
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SME Toolkit Training of Trainers (ToT) The SME Toolkit Training of Trainers commenced with the selection of 17 training partners from over 750 applica...
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Family governance institutions help strengthen the family harmony and relationship with its business. By allowing family members to get together under...
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Entrepreneurs have the potential to be disorganized. They have limited resources and lots of information to keep track of. For this reason, offi...
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In a typical non-family business, any involved individual can be an employee, a manager, an owner, a director, or some combination of these roles. In...
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Event Announcement If your company is doing something special, be sure to alert the press. You can be holding a grand opening...teaching a special cl...
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OBJECTIVE: Your ongoing pursuit of feedback from customers, employees and vendors will be a valuable tool to monitor tastes, problems, trends and pote...
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